Returns

Ninety days. No explanation required.

The whole policy

If the pad is not right for you, send it back within ninety days of delivery and we will refund it. You do not have to tell us why, you do not have to have kept the box in perfect condition, and you do not have to pretend it was faulty when it simply was not for you.

How to start one

Write to us through the contact page with your order number. We will reply with the return address and instructions. Please do not send anything back before you have that, because a parcel with no paperwork can get lost at the far end and then we are both stuck.

When the money comes back

We refund to the original payment method once the return reaches us. Your bank decides how quickly that appears, which is usually a few days and occasionally longer.

If it arrived broken

Tell us straight away and send a photograph if you can. A damaged or faulty unit is replaced or refunded, and you are not paying to send it back.

The thing with a battery in it

The pad contains a lithium battery, so please do not put it in the post loose or without the packaging we tell you to use. The instructions we send will cover it. This is a safety rule rather than a bureaucratic one.