Terms of service

Terms of Service

These terms govern your use of this website and your purchase of any product we sell, including the BringWarm Pad. By placing an order or using the pad, you agree to them. If you do not agree, please do not order.

1. Eligibility

You must be at least 18, or the age of majority where you live, to place an order. By ordering you confirm that you meet this and that the details you gave us are accurate.

2. Orders, pricing, and payment

Prices are shown in the currency displayed at checkout and exclude any tax or duty unless stated. We may refuse, cancel, or limit an order, including one that appears fraudulent or that contains a pricing or product error. Your order is accepted when we send a shipping confirmation.

3. Shipping and delivery

Delivery estimates are estimates, not guarantees. Our current figures are set out in our shipping policy and are labelled there as quoted figures rather than our own measured average. Risk of loss passes to you on delivery.

4. Returns and refunds

Our refund policy forms part of these terms. In short: ninety days from delivery, no explanation required, no restocking fee. Please contact us before returning anything, because the pad contains a lithium battery and has to be posted a particular way.

5. What the pad is, and what it is not

The BringWarm Pad is a heated pad. It is not a medical device, it is not a diagnosis, and it is not a substitute for medical care. Heat is something a great many people already reach for when cramps start, and this makes that heat portable. We do not claim it treats or cures any condition. If your pain is severe, or it is getting worse month on month, that is worth a real conversation with a doctor.

6. Heat safety

Applied heat can burn skin, and prolonged contact at a low temperature can burn it without feeling hot at the time. You agree to: start on the lowest setting and only work up if you want to; not fall asleep on the high setting; not use the pad over broken skin, or on an area that feels numb; and take it off if the warmth stops feeling good. Do not let a child use it unsupervised.

If you are pregnant, or you have diabetes, reduced skin sensation, circulation problems, or any condition that affects how you feel heat, please check with a doctor before using a heated pad. We say that because it is the sensible thing to say, not because a lawyer told us to.

7. Battery and care

The pad contains a lithium battery. Do not take it apart, puncture it, burn it, submerge it, or leave it charging somewhere it cannot be seen. Charge it with an ordinary USB-C cable and a standard charger. Stop using it and dispose of it properly if it is damaged, swollen, or leaking. Keep it out of reach of small children.

8. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages arising out of the website or the pad. Our total liability for any claim is limited to what you paid for the product the claim is about. Some places do not allow these limits, so parts of this section may not apply to you. Nothing here limits liability that cannot lawfully be limited.

9. Indemnification

You agree to hold us harmless from claims arising out of your misuse of the pad, your breach of these terms, or your violation of the law or of somebody else's rights.

10. Intellectual property

The BringWarm name, the logo, the site copy, the imagery, the layout, and the code belong to us or to our licensors. Please do not copy, resell, or repurpose them commercially without written permission.

11. Changes

We may update the site, the product, prices, or these terms. Updated terms take effect when posted, and the version in effect when you ordered is the one that governs your order.

12. Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in New York, NY, or by remote or written submission at your option. You and we each waive the right to a jury trial and to take part in a class action. You may opt out of arbitration by writing to us through the contact page within 30 days of your first purchase, with "Arbitration opt-out" in the message.

13. Severability and entire agreement

If any part of these terms is unenforceable, the rest stands, and the unenforceable part is narrowed only as far as needed. These terms, together with our refund, shipping, and privacy policies, are the whole agreement between us about this site and this product.