Shipping policy

Shipping

We would rather give you a true range than a flattering one.

How long it takes

Two to four weeks from the day you order, and shipping is free at every order value, with no minimum.

That is the range our checkout quotes, and it is the same range printed on the product page, in the cart, and on our shipping page. It covers the time it takes us to get the parcel out of the door as well as the time it spends with the carrier, which is why it is longer than a shipping estimate you might see elsewhere. We would rather you saw the whole number in one place than met the second half of it on the payment screen.

We are a new shop, so that range is what the carrier quotes rather than an average we have measured ourselves. As soon as we have shipped enough orders to know our own number, this page will carry it instead, along with the date we measured it.

If that is not fast enough for the month you are in, we understand completely, and we would rather you knew now than found out later.

Where we ship

Twenty-eight destinations, and shipping is free to every one of them.

North America. United States, Canada.

United Kingdom and Ireland. United Kingdom, Ireland.

Europe. Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

Asia and the Pacific. Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea.

Middle East. Israel, United Arab Emirates.

If your address is somewhere else, the checkout will not accept it. That means we cannot reach you yet rather than that we forgot you.

Tracking

You get a confirmation email when the order is placed and a tracking link when it moves. Tracking can sit still for several days between carrier hand-offs, particularly on a parcel crossing a border. That is normal and it does not mean the parcel has stopped. If it has not updated in five days, write to us and we will chase it rather than making you do it.

Customs and duty outside the United States

An order going outside the United States can attract import duty or sales tax when it arrives. Your country sets that, we do not collect it and we cannot control it, and it is not included in the price you pay us. Whether anything is charged at all depends on your country's threshold, which is theirs to set.

If you are charged and you were not expecting it, tell us anyway. That means this page was not clear enough, and we would like to fix it.

Wrong or undeliverable address

Please check your address before you place the order. If a parcel comes back to us because the address was wrong or incomplete, we will refund the product and can send it again once the new postage is covered.

If it does not turn up

Write to us through the contact page. A parcel that never arrives is our problem to solve, not yours to prove.